A compounding strategy

We started with a review of the daily tasks and responsibilities of the concierge team. This included the method of communication, with residents regarding parcels, key management, access permission and more.

With the review completed, we were able to pin-point the best strategy for Marine Wharf. Step-by-step, we replaced Marine Wharf’s manual processes with our innovative operating system. With Lobital in place, the team at Marine Wharf were able to tap into an array of functionality on a single integrated platform, including:

· Key Management – Residents receive automatic email notifications when a person signs out or returns their keys. As a result, they now have real-time information about who is in their apartment.

· Parcel Management – Residents also receive real-time notifications when parcels arrive in concierge. Rather than getting home, finding a parcel slip and having to come back out again – residents can simply collect their parcels en-route.  

· Communications – The concierge team and Development Manager have rapid and direct communication with residents. It’s now possible to inform residents of any issues – whether it’s estate-wide, specific to their building or even local to their floor.

· Record-keeping – Thanks to the introduction of computerised record keeping, paper-based communication and files are a thing of the past. The management company have reduced their carbon footprint dramatically and GDPR-compliance is much easier. The system provides a higher level of secure storage for personal information.

“The best tool we have invested in to-date! It seamlessly integrates our team's core needs into a single system that is easy to navigate and use. The team at Lobital are more than willing to listen to ideas and actually incorporate them into the offering. I find that very refreshing." – David Hilditch, Development Manager

Next-level Features

In addition to these features, we also recognised the need for:

· Online Resident Portal

We created a branded landing page as part of the development in partnership with the team at Marine Wharf. The landing page comes as a free template with each subscription, but we always customise it for each site or development. This branded hub provides an instant online presence for Marine Wharf and an access portal for residents – a place where they can access their account and standard estate information.

· Front Desk Software

Our team also set up white-label software with a smart tablet-screen welcome display, including the Marine Wharf logo, to stay consistent with the Marine Wharf brand. The tablet screen also doubles as a digital signature pad for the software.